Privacy policy

Effective Date: 8th May 2025

At U’ilani, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through trusted payment gateways)

  • Notes or preferences for your personalised blends

During personalised consultations, we also collect:

  • Name and job title

  • Contact information, including email address

  • Demographic information such as postcode, preferences, and interests

  • Health data relating to allergies, conditions, medications, or other health-related information relevant to the treatment or product

Special Categories of Personal Data & Consent

Health-related questions are asked in our consultation form before undergoing specific aromatherapy treatments. This information is collected to assess your suitability for particular procedures, considering medications you may be taking or existing health conditions.

U’ilani asks for your explicit consent prior to gathering and processing this sensitive data. You have the right to withdraw your consent at any time, subject to legal, insurance, and contractual restrictions (see ‘Your Rights as an Individual’). Your privacy is very important to us, and this information is only used to determine your suitability for the treatment.

Your rights as the individual
If your personal data is held by U’ilani Essential Oil Blends, you hold particular rights over it.

  • Where you have provided consent for us to contact you for marketing purposes, you have the right to modify or withdraw your consent at any time.

  • You can do this by using the unsubscribe option included in all our direct marketing communications or by contacting us directly.

Your rights also include accessing, correcting, deleting, or restricting your data, and withdrawing consent for processing your health information. If you wish to exercise any of these rights, please contact us at dawn.uilani@gmail.com

How We Use Your Information From Our Shop

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your orders or enquiries

  • Personalise your shopping experience

  • Improve our products and services

  • Send marketing materials and updates with your consent

  • If you engage in personalised consultations, we collect relevant health data solely to assess your suitability for specific treatments or products. This information is used only for that purpose and with your explicit consent.

Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors and financial institutions

  • Delivery and courier services

  • Service providers supporting website hosting, IT, or marketing

  • Legal authorities if required by law or to protect our rights

Data Security

We implement appropriate measures to protect your personal data from unauthorised access, alteration, or disclosure. Payment information is processed securely through trusted third-party gateways.

Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Retention
We retain your personal data only as long as necessary for the purposes outlined or as legally required.

Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.

Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at Email:  dawn.uilani@gmail.com